Terms and Conditions

As a user of the Site, hereinafter referred to as "you" or the "Customer", your continued use of the Site to complete purchases signifies that you have read, understood, and agree to be bound by the following terms and conditions. Please review this list carefully before using our services. If you do not agree to these terms, or cannot comply with them, we advise you not to use the Site"s services.

Terms of Use

• The services of the Site are available only to individuals who can form legally binding contracts under the laws of the Kingdom of Saudi Arabia.

• Persons who are considered legally incompetent are prohibited from using the Site"s services.

• If you are a minor (under the age of 18), you may only use the Site"s services under the supervision of a parent or legal guardian, provided they agree to be bound by these Terms of Use.

• These terms and conditions are effective and supersede any prior understandings or agreements, whether oral or written.

Site Security

Violating or attempting to violate the security of the Site is strictly prohibited. This includes, but is not limited to:

• Accessing data not intended for you or logging into a server or an account which you are not authorized to access.

• Attempting to probe, scan, or test the vulnerability of the system or network or to breach security measures without proper authorization.

• Attempting to interfere with service to any user, including by submitting a virus, overloading, "flooding," or "spamming."

• Sending unsolicited promotional messages or advertisements for products or services without consent.

• Forging an IP address or any part of the website address in any email or newsgroup posting.

Any violation of system or network security will subject you to civil and criminal liability. The Company will investigate such activities and cooperate with competent judicial authorities to prosecute those involved.

Privacy Policy

• We recognize our responsibility to protect your personal information and handle it with the utmost seriousness.

• We store and process your personal information on our servers, protected by advanced security technologies.

• We do not trade, sell, or rent your personal information to any third party without first obtaining your explicit consent.

• If you object to our method of processing your information, you may contact us via email at: [email protected] or refrain from using the Site"s services.

Registration and Personal Account

• The registration process requires you to provide the personal information necessary to complete your transactions and to communicate with you.

• By using the Site, you consent to our use and verification of your personal information to manage the registration process and your orders.

• You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your device. You are thereby responsible for all activities that occur under your account.

• Should you suspect any suspicious activity on your account, please notify us immediately.

Products and Customer Reviews

• Customers who provide a product or service review to Compu-Tech grant the company full rights and authority to republish their reviews in newsletters, marketing materials, or on the Site without requiring further consent from the customer.

Shopping Cart

• An order limitation system may be applied to items ordered from the same account or credit card, as well as orders that use the same shipping or billing address.

• We will notify the customer if this item limitation system is applied to their account.

Product Details, Inventory, and Prices

• In our continuous and diligent effort to provide correct and comprehensive information about our products (such as availability, pricing, specifications, images, and technical features) and services, occasional typographical errors may occur.

• We strive to ensure that the colors of the products displayed on the website are as accurate as possible. However, the colors you see on your screen largely depend on your monitor"s settings, which is beyond our control. We cannot guarantee the accuracy of your monitor"s color settings.

• The display of product or service details on the website does not necessarily mean that these products, offers, or prices are always available, either for online purchase or directly from our showroom.

• The website cannot display the price of a single product or the total cost of a product or service until you complete your online order.

• If you order a product or service and an invoice is issued, and it is later discovered that the price or information was incorrect due to a registration error, the Site reserves the right to either contact you to clarify the error and how to proceed or to cancel your order and notify you of the cancellation.

• If your order is approved and processed online, the total cost will be calculated and charged to your credit card. We will notify you via email that the payment process has been successful.

• Despite our efforts to provide the best prices in the Kingdom of Saudi Arabia, there may be some difference between showroom prices and website prices.

• The "Lowest Price Guarantee" service does not apply to purchases made through the website.

• Please note that product availability and prices are subject to change without prior notice.

• All prices for products and services displayed include Value Added Tax (VAT), unless explicitly stated otherwise in specific cases.

Delivery Information

• The shipping date depends on your purchase order, city, and payment method.

• Delivery within Jeddah takes 3 to 7 business days. Delivery outside of Jeddah takes 7 to 10 business days.

• Business days do not include Friday, Saturday, or public holidays such as Eid and the Saudi National Day. During holidays, delivery may take up to 20 business days.

• Delivery is also contingent upon the customer"s acceptance and scheduling of a delivery time with the Compu-Tech team or the shipping team.

• If the customer cannot be reached at the scheduled time, the shipment will be delayed without any liability on the part of Compu-Tech for Information Technology.

Payment Methods

• Credit Card & Mada Card: We guarantee the protection of your credit card number with the latest electronic encryption technology and ensure a secure shopping experience on our website.

• We accept Visa and MasterCard credit/Mada cards.

• No additional fees are charged for payments made using a credit or Mada card.

• Refunds: The policy for refunding amounts paid by customers in the case of order cancellation or product return is subject to the terms and conditions of the Return and Exchange Policy.

• Credit Card Refunds: Refunds are processed quickly and smoothly after the returned item has been received and inspected. The refund will be issued to the original payment method used.

• The time it takes to receive the funds varies depending on your bank"s requirements, sometimes taking from 3 to 30 days.

Return and Exchange Policy

• By transacting with Compu-Tech, you agree to our business policies.

• Accepting a shipment from the courier company constitutes an acknowledgment by the customer that the shipment is intact, in good condition, and was not opened prior to receipt.

1. Conditions for Accepting a Return/Exchange:

A customer has the right to return or exchange products within seven (7) days from the date of receipt under the following conditions:

• The shipped product does not match the customer"s order.

• The product has a manufacturing defect.

• The product must be returned in the same condition it was received in, with all its accessories and in its original packaging.

2. Conditions Where Returns/Exchanges Are Not Accepted:

• After more than 7 days have passed since the date of receipt.

• When the product has been used, damaged, or is not in its original condition.

• Custom PC builds cannot be returned or exchanged after the order is placed.

• Damaged products that are covered by the manufacturer"s warranty.

• Products that have been tampered with or have had their serial numbers removed.

• Products without their labels, original packaging, or with any missing accessories.

• Any product explicitly marked as non-returnable.

• All computer accessories.

• Devices modified at the customer"s request (Laptops, Desktops, Servers, Gaming Devices).

• Desktop gaming PCs assembled by the customer.

• Computer software is strictly non-returnable.

Return or Exchange Request Process:

• The customer must contact the customer service team at 0546978909 (10 AM to 10 PM, Saturday-Thursday) or email [email protected].

• The request must be made within 7 days of receipt and include invoice details and the reason for the request.

• Upon receipt, our team will inspect the product to ensure it complies with the policy before submitting the request to management for approval or rejection.

• For an eligible exchange, a new replacement product will be provided, and the customer will not bear any return or shipping expenses.

• For a "change of mind" return (where the product is not defective), a fee of 100 SAR will be deducted for shipping and services, along with a restocking fee of 20% or more of the product"s value.

• For purchases made via Tabby or Tamara, a fee of 200 SAR will be deducted if the product is returned within 24 hours in its original, unopened condition. No returns are accepted otherwise.

• If a defect is due to misuse, the product is considered out of warranty and does not qualify for return.

• If a customer cancels a "PC build" order while it is in the "Assembly," "Testing," or "Packaging" phase, 200 SAR will be deducted from the refund, with an additional 2% deduction for Tabby customers.

• If a customer cancels a "PC build" order after it has been "Shipped," 150 SAR will be deducted from the refund, with an additional 2% deduction for Tabby customers.

• If a customer cancels a single item after it has been "Shipped," the shipping cost will be deducted from the refund, with an additional 2% deduction for Tabby customers.

Products Not Meeting Return Conditions:

• If a customer requests a repair for a product damaged by misuse, they will be informed of the repair costs, which must be paid before work begins. The customer will bear all shipping expenses.

• If the customer declines the repair (as it"s out of warranty or ineligible for return), they will be responsible for all return shipping fees.

Electronic Payment Fees:

• All payments made by credit card are subject to a 2.5% service fee. This fee will be deducted from the refund value in the event of a full or partial order return or cancellation.

Warranty Policy

• All electronic devices at Compu-Tech are guaranteed for two years by the official agent, except for certain devices specified by the agent with a one-year warranty.

• The warranty for accessories may be for one year, as specified by the agent.

• To use warranty services, you must present the original purchase invoice to verify the product"s serial number. The serial number must not be removed or tampered with.

• The product warranty is provided by the agent/manufacturer and is subject to their policies.

• Warranty and maintenance services provided by the agent (including parts availability, repair time, and service quality) are not the responsibility of Compu-Tech.

• The warranty covers the repair or replacement of parts with manufacturing defects free of charge. It does not entail a product replacement or a refund.

Warranty Exclusions:

The warranty does not cover damage resulting from:

• Misuse of the product or failure to follow usage instructions.

• Fractures, impacts, or exposure to external factors like liquids or humidity.

• Repair attempts by parties not authorized by the agent.

• Deletion of operating system files, hard disk partitions, or damage from viruses.

• The warranty provider is not responsible for any loss of data on the device.

Warranty Service:

• Compu-Tech can facilitate the transport of a customer"s device to the warranty center, provided the item is delivered or shipped to our maintenance center. Compu-Tech assumes no liability during this transport.

• Any devices not collected by the customer within three months of being notified of their readiness for pickup will be disposed of.

Shipping and Delivery Policy

• Ready-made laptops and components are handed over to the shipping company within 1 to 3 business days.

• Custom PC builds are assembled and prepared within 1 to 3 business days (Friday is a holiday). After payment confirmation, they are handed over to the shipping company, which typically delivers within 3 to 5 business days, though it may take up to 10 days in some cases.

• Compu-Tech is not responsible for devices after they have been handed over to the shipping company, including for shipping delays or damages.

• All shipments are uninsured by default. The maximum compensation from the shipping company in case of damage or loss is 375 SAR, regardless of the shipment"s value.

• If the customer wishes to insure the shipment, they must pay an additional, non-refundable fee of 3% of the shipment"s value.

• The customer must inspect the shipment for damage before signing for receipt and should refuse delivery if it is damaged.

• If the customer discovers damage after receiving the shipment, they may file a compensation claim directly with the shipping company (not with Compu-Tech). This must be done within 24 hours, according to the carrier"s policy.

• Shipping costs vary by company and are subject to change based on the carrier"s rates.

Loyalty Points Program Policy

• You can earn points on purchases made through the Compu-Tech store.

• Points can only be redeemed for purchases through the Compu-Tech store.

• Earned points have an expiration date and cannot be used after this period.

• To earn points, you must be logged into your Compu-Tech store account.

• Compu-Tech reserves the right to change or cancel this program at its sole discretion.

• Loyalty points are non-transferable and have no cash value.

• Other Compu-Tech store terms and conditions apply. Please review the store"s policies and FAQ for more information.