Return and Exchange Policy

Return and Exchange Policy

• By transacting with Compu-Tech, you agree to our business policies.

• Accepting a shipment from the courier company constitutes an acknowledgment by the customer that the shipment is intact, in good condition, and was not opened prior to receipt.

1. Conditions for Accepting a Return/Exchange:

A customer has the right to return or exchange products within seven (7) days from the date of receipt under the following conditions:

• The shipped product does not match the customer"s order.

• The product has a manufacturing defect.

• The product must be returned in the same condition it was received in, with all its accessories and in its original packaging.

2. Conditions Where Returns/Exchanges Are Not Accepted:

• After more than 7 days have passed since the date of receipt.

• When the product has been used, damaged, or is not in its original condition.

• Custom PC builds cannot be returned or exchanged after the order is placed.

• Damaged products that are covered by the manufacturer"s warranty.

• Products that have been tampered with or have had their serial numbers removed.

• Products without their labels, original packaging, or with any missing accessories.

• Any product explicitly marked as non-returnable.

• All computer accessories.

• Devices modified at the customer"s request (Laptops, Desktops, Servers, Gaming Devices).

• Desktop gaming PCs assembled by the customer.

• Computer software is strictly non-returnable.

Return or Exchange Request Process:

• The customer must contact the customer service team at 0546978909 (10 AM to 10 PM, Saturday-Thursday) or email [email protected].

• The request must be made within 7 days of receipt and include invoice details and the reason for the request.

• Upon receipt, our team will inspect the product to ensure it complies with the policy before submitting the request to management for approval or rejection.

• For an eligible exchange, a new replacement product will be provided, and the customer will not bear any return or shipping expenses.

• For a "change of mind" return (where the product is not defective), a fee of 100  will be deducted for shipping and services, along with a restocking fee of 20% or more of the product"s value.

• For purchases made via Tabby or Tamara, a fee of 200  will be deducted if the product is returned within 24 hours in its original, unopened condition. No returns are accepted otherwise.

• If a defect is due to misuse, the product is considered out of warranty and does not qualify for return.

• If a customer cancels a "PC build" order while it is in the "Assembly," "Testing," or "Packaging" phase, 200  will be deducted from the refund, with an additional 2% deduction for Tabby customers.

• If a customer cancels a "PC build" order after it has been "Shipped," 150  will be deducted from the refund, with an additional 2% deduction for Tabby customers.

• If a customer cancels a single item after it has been "Shipped," the shipping cost will be deducted from the refund, with an additional 2% deduction for Tabby customers.

Products Not Meeting Return Conditions:

• If a customer requests a repair for a product damaged by misuse, they will be informed of the repair costs, which must be paid before work begins. The customer will bear all shipping expenses.

• If the customer declines the repair (as it"s out of warranty or ineligible for return), they will be responsible for all return shipping fees.

Electronic Payment Fees:

• All payments made by credit card are subject to a 2.5% service fee. This fee will be deducted from the refund value in the event of a full or partial order return or cancellation.

Warranty Policy

• All electronic devices at Compu-Tech are guaranteed for two years by the official agent, except for certain devices specified by the agent with a one-year warranty.

• The warranty for accessories may be for one year, as specified by the agent.

• To use warranty services, you must present the original purchase invoice to verify the product"s serial number. The serial number must not be removed or tampered with.

• The product warranty is provided by the agent/manufacturer and is subject to their policies.

• Warranty and maintenance services provided by the agent (including parts availability, repair time, and service quality) are not the responsibility of Compu-Tech.

• The warranty covers the repair or replacement of parts with manufacturing defects free of charge. It does not entail a product replacement or a refund.

Warranty Exclusions:

The warranty does not cover damage resulting from:

• Misuse of the product or failure to follow usage instructions.

• Fractures, impacts, or exposure to external factors like liquids or humidity.

• Repair attempts by parties not authorized by the agent.

• Deletion of operating system files, hard disk partitions, or damage from viruses.

• The warranty provider is not responsible for any loss of data on the device.

Warranty Service:

• Compu-Tech can facilitate the transport of a customer"s device to the warranty center, provided the item is delivered or shipped to our maintenance center. Compu-Tech assumes no liability during this transport.

• Any devices not collected by the customer within three months of being notified of their readiness for pickup will be disposed of.