Warranty Policy

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Computech Warranty Policy

At Computech, we believe that the customer experience doesn’t end at the point of purchase — it begins there.
That’s why we’ve designed a warranty policy that goes beyond the traditional computer and laptop market standards in Saudi Arabia, focused on your comfort, device protection, and a smooth, hassle-free after-sales experience.

First: Warranty Duration

• 90% of devices available at  Computech come with a full two-year warranty.

• The warranty applies to devices only:

  • Laptops

  • Desktop computers

  • All-in-One PCs

  • Business devices

Second: Computech Warranty System

Unlike traditional stores that require customers to deal directly with authorized service centers or agents, Computech offers a completely different warranty experience:

✔ The customer delivers the device directly to Computech
✔ Computech takes full responsibility for handling the case
✔ We deliver the device to the official authorized service center
✔ We follow up on maintenance and repair step by step
✔ We return the device to the customer after service is completed

You don’t need to visit the agent, follow procedures, or deal with complicated maintenance processes — we handle everything on your behalf.

Third: Post-Warranty Service Center

Even after the official warranty period ends, we don’t leave our customers without support:

• Computech provides a dedicated maintenance service for out-of-warranty devices

• Professional repair solutions at competitive prices

• Accurate fault diagnosis

• Safe and suitable spare parts for devices

Our goal is to extend your device’s lifespan and maintain its performance for as long as possible.

Fourth: What the Warranty Covers

The warranty includes faults caused by:

• Manufacturing defects

• Internal technical failures

• Operational issues not caused by misuse

• Sudden malfunctions during normal use

Fifth: Warranty Exclusions

The warranty does not cover:

• Misuse

• Physical damage caused by improper use

• Liquid damage

• Unauthorized repairs or tampering

• Damage caused by abnormal or improper operation

Sixth: Why Computech’s Warranty Policy Is Different

Because we don’t just sell devices — we deliver peace of mind, security, and trust:

• No dealing with agents

• No complicated procedures

• No customer liability

• One responsible party for everything

• Real after-sales support